In an 8-hour workday facing the public, it’s a known fact that only 6 are truly operational. The rest of the time is lost due to fatigue, lack of concentration, or common distractions. So, how can a manager improve this model and optimize the entire team’s time, making it both more productive and manageable? The answer is one: with a revolving organization system.
The main job in a store is selling, and customer service is the fundamental task for all staff. However, this work can be diversified to make the 8 hours more interesting and even educational.
To achieve this, two essential tools are needed:
- A daily team schedule
- A list of tasks applicable to the sales floor
______________________________________
This list of tasks includes activities such as:
- Opening and closing the registers and the operating system
- Reviewing the visual merchandising
- Checking cleanliness
- Creating a fixed point to present a product you want to push
- Designating someone to welcome customers at the door
- Checking that new arrivals or best sellers are not missing on the shelves
- Managing returns, exchanges and give operational support to sales
- Organizing products inside proximity stocks and drawers
It’s important to organize these tasks by priority or frequency. For example, the task of opening the register and system is urgent and must be done every morning. On the other hand, arranging products in cabinets and drawers can be done every two days to maintain order.
Once you have this list, along with the daily schedule, you can assign the different tasks. To do this effectively, pay attention to the capabilities and experience of your colleagues, the store traffic, and the coverage of the sales floor.
For example, it makes no sense to have someone cleaning the counters first thing in the morning when there are few employees. It might be better for this task to be done by a colleague when they can be replaced in their main role as a salesperson. For tasks like cleaning or organizing products, it’s crucial to ensure employees can immediately stop what they’re doing to assist a customer.
On the other hand, it’s perfectly logical for a team member with a knack for breaking the ice to dedicate part of their time to promoting a product you want to push. It’s a good idea to maintain this assignment, even if there’s a line, as it could result in a direct sale and, at the same time, serves as entertainment for the customer waiting their turn.
In summary, in this first article, we’ve explored how a revolving organization system can improve productivity in a store. By using a task list and assigning tasks strategically based on priority, team capabilities, and store traffic, it’s possible to optimize time and make the workday more efficient and motivating for everyone.
Would you like to take your store management to the next level?
As an expert on this topic, I can help you create and implement these tools to optimize your team’s productivity.
