In Europe and in Spain, there are data protection regulations designed to safeguard your personal information. These regulations are mandatory for our organization.
Therefore, it is very important to us that you fully understand what we are going to do with the personal data we request from you.
We aim to be transparent and give you control over your data, using clear language and straightforward options that will allow you to decide how we handle your personal information.
If, after reading this information, you have any questions, please don’t hesitate to ask us.
Thank you very much for your cooperation.
We are at your disposal — please feel free to contact us.
As a general rule, your personal data will be used to manage our relationship with you and to provide you with our services.
Additionally, they may also be used for other purposes, such as sending you advertising or promoting our activities.
Your personal data is necessary in order for us to establish a relationship with you and provide our services. To that end, we will provide you with a series of checkboxes that allow you to clearly and simply decide how your personal information will be used.
Generally, only duly authorized personnel within our organization will have access to your personal data.
Similarly, entities that require access to your data in order to provide our services will also have access. For example, our bank will be aware of your details if you pay for our services via card or bank transfer.
Additionally, public or private entities to which we are legally required to disclose your data may also access it. For example, tax law requires us to report certain financial transactions to the Tax Agency if they exceed a specific threshold.
If, outside of the situations mentioned above, we need to share your personal information with other entities, we will first request your permission through clear options that allow you to make an informed decision.
We will protect your data with effective security measures based on the level of risk associated with its use.
To that end, our organization has approved a Data Protection Policy and conducts annual controls and audits to ensure your personal information is secure at all times.
Some countries are safe for your data, and others are not. The European Union, for example, is considered a secure environment for your data. Our policy is not to send your personal information to any country that does not provide an adequate level of data protection.
If it becomes necessary to transfer your data to a country that is not as secure as Spain for the purpose of providing a service, we will always ask for your prior consent and apply effective security measures to minimize the risks of such a transfer.
We will keep your data for the duration of our relationship and for as long as required by law. Once the applicable legal timeframes have expired, we will safely and environmentally responsibly delete your data.
You may contact us at any time to find out what personal data we hold about you, to correct it if it is inaccurate, or to delete it when our relationship ends—provided that doing so is legally permissible.
You also have the right to request the transfer of your data to another entity. This is known as the “right to data portability” and can be useful in certain situations.
To exercise any of these rights, you must send a written request to our address, along with a copy of your ID so we can verify your identity.
We have specific forms available at our offices to help you exercise these rights, and we are happy to assist you with completing them.
To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).
Yes. You may withdraw your consent at any time if you change your mind about how we use your data.
For example, if you initially agreed to receive advertising about our products or services but no longer wish to receive it, you can inform us by completing the opt-out form available at our offices.
If you believe that your rights have not been properly addressed by our organization, you can file a complaint with the Spanish Data Protection Agency using any of the following methods:
Filing a complaint with the Spanish Data Protection Agency is free of charge, and you do not need a lawyer or legal representative.
Our policy is not to create profiles of users of our services.
However, there may be situations where, for service provision, commercial, or other purposes, we need to develop profiles about you. An example could be using your purchase or service history to offer you products or services tailored to your preferences or needs.
In such cases, we will apply effective security measures to ensure your information is always protected from unauthorized individuals who may attempt to use it for their own benefit.
Our policy is not to use your data for any purposes other than those we have explained. If we do need to use your data for other activities, we will always ask for your prior consent through clear options that allow you to make an informed decision